Urbanista Reviews
Urbanista Customer Reviews (8)
- Most recent
- Oldest
Urbanista Customer’s Q&A
Urbanista FAQs
About Urbanista.com Payment Method?
Urbanista.com offers most major payment methods but these can vary for certain markets. At checkout, customers will be able to see the available payment methods to choose from for their market. Some of the payment methods include credit card (MasterCard, Visa), Klarna, Swish, and PayPal. It's important to note that the availability of these payment methods can vary depending on the market.
Urbanista.com Return Policy?
Urbanista.com has a 30-day return policy for online orders. Customers are advised to contact Urbanista at support@urbanista.com before returning the products. The return address will be provided upon contact. Customers have the right to return the product in its unopened original packaging within 30 days of receipt. The order confirmation/receipt should be enclosed along with the unused products in the original packaging. The return address should be printed clearly on the box. It is the customer's responsibility to cover the return-shipping costs. Items bought from authorised retailers cannot be returned to Urbanista.
Regarding the shipping policy, Urbanista aims to ship orders within the next business day. However, during high volume sales periods, dispatch can be longer. The estimated shipping time may vary between 2-6 days within Europe and 4-14 days for countries outside the EU. More accurate delivery times can be seen on the product pages. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service. Urbanista offers worldwide shipping, but for some countries, an additional customs fee may apply. If an order has not been received within 7 working days after getting a shipping notice from Urbanista, customers are advised to contact support. If a product ordered is out of stock, the customer will be informed by support via email.
About Urbanista.com Prices and Cost?
Urbanista offers a range of audio products. The Urbanista Austin is priced at 399 kr. This product offers a powerful sound and comes in various colors including Lavender Purple, Midnight Black, Lake Green, and Pure White. The Urbanista Phoenix is a true wireless audio device that harnesses the power of light for charging. It delivers 8 hours of uninterrupted playtime on a single charge. The Urbanista Los Angeles headphones offer virtually infinite playtime as they recharge when exposed to all forms of light. The second-generation Phoenix costs $129/£119/€129, while the Los Angeles headphones are priced at $179/£149/€179. These prices are lower than their first-generation counterparts. All products are available on the official Urbanista store.
About Urbanista.com Popular Products and Services?
Urbanista.com offers a variety of audio products. Two of their popular products are the Phoenix 2nd Generation and Los Angeles 2nd Generation. The Phoenix is a true wireless earphone that harnesses the power of light to recharge its case, providing up to 40 hours of continuous listening. The earphones are made from recycled plastic and are IP54 rated for sweat and water resistance. The Los Angeles headphones also use light for charging and offer virtually infinite playtime. They are made from recycled plastic and designed for comfort, making them suitable for all-day use. Another product is the Austin, a compact and stylish true wireless earbud. All these products reflect Urbanista's commitment to combining technological excellence with fashion-forward design.
How do I contact Urbanista for support?
For support with Urbanista products, the primary contact method is via email at support@urbanista.com. If the answers are not found in the product information, this email can be used for further inquiries. For those located in the United States, customer support can also be reached at cs@urbanista.us. Please note that these contact methods are specifically for customer support and product-related questions. For wholesale inquiries or press requests, different contact methods are used. The corporate office for Urbanista in the United States is located at 2910 Avenue F, Arlington, TX 76011.
How can I contact Urbanista customer support?
For Urbanista customer support, the primary contact email is support@urbanista.com. If you are in the United States, you can also reach out to cs@urbanista.us. For any press requests, the contact email is press@urbanista.com. If you are interested in selling Urbanista products as a retailer or have wholesale-related inquiries, please register your company and include all relevant information in an email with the headline "WHOLESALE ENQUIRY" to: sales@urbanista.com. Please note that this email won't be able to help or respond to order questions for end consumers. This is only for wholesale retailers. For more information, please visit the Urbanista Official Store's Support Center.