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Urbanista Reviews

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Overall Rating

5.0
8 Reviews
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About Urbanista

Urbanista.com is an online store that offers a wide variety of wireless and noise cancelling earphones, headphones, and speakers designed for life in motion. Some of their products include the SOLAR Malibu, SOLAR Los Angeles, SOLAR Phoenix, and Miami among others. They also offer the Copenhagen, Seoul, Austin, San Francisco, Lisbon, Atlanta, Nashville, Memphis, Brisbane Plus, and Sydney models.

One of their innovative products is the Phoenix 2nd Generation. This product harnesses the limitless power of light with a redesigned innovative sleek charging case that continuously recharges whenever exposed to all forms of light, both indoors and outdoors. The earphones deliver 8 hours of uninterrupted playtime on a single charge, and when paired with the charging case, you can enjoy up to 40 hours of continuous listening.

Another notable product is the Los Angeles 2nd generation. These headphones continuously recharge when exposed to all forms of light, both indoors and outdoors, delivering virtually infinite playtime. The headphones’ 60-hour total playtime guarantees that you can keep on listening to your favourite music throughout the day without interruptions.

All these products are designed for comfort and convenience, making them perfect for individuals who are always on the go. They are also made from recycled plastic, demonstrating the company's commitment to sustainability.

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Urbanista Customer Reviews (8)

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Henry Hertz
Henry Hertz
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Feb 9, 2023
Rozemarie van Orsouw
Rozemarie van Orsouw
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Feb 9, 2023
Anthony Tone
Anthony Tone
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Feb 7, 2023
Dominik Egger
Dominik Egger
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Feb 7, 2023
Madison Wong
Madison Wong
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Feb 7, 2023
Huette Vallée
Huette Vallée
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Feb 6, 2023
Alexander Christensen
Alexander Christensen
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Feb 6, 2023
Christin Gerste
Christin Gerste
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Feb 5, 2023

Urbanista Customer’s Q&A

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Urbanista FAQs

FAQ

About Urbanista.com Payment Method?

Urbanista.com offers most major payment methods but these can vary for certain markets. At checkout, customers will be able to see the available payment methods to choose from for their market. Some of the payment methods include credit card (MasterCard, Visa), Klarna, Swish, and PayPal. It's important to note that the availability of these payment methods can vary depending on the market.

FAQ

Urbanista.com Return Policy?

Urbanista.com has a 30-day return policy for online orders. Customers are advised to contact Urbanista at support@urbanista.com before returning the products. The return address will be provided upon contact. Customers have the right to return the product in its unopened original packaging within 30 days of receipt. The order confirmation/receipt should be enclosed along with the unused products in the original packaging. The return address should be printed clearly on the box. It is the customer's responsibility to cover the return-shipping costs. Items bought from authorised retailers cannot be returned to Urbanista.

Regarding the shipping policy, Urbanista aims to ship orders within the next business day. However, during high volume sales periods, dispatch can be longer. The estimated shipping time may vary between 2-6 days within Europe and 4-14 days for countries outside the EU. More accurate delivery times can be seen on the product pages. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service. Urbanista offers worldwide shipping, but for some countries, an additional customs fee may apply. If an order has not been received within 7 working days after getting a shipping notice from Urbanista, customers are advised to contact support. If a product ordered is out of stock, the customer will be informed by support via email.

FAQ

About Urbanista.com Prices and Cost?

Urbanista offers a range of audio products. The Urbanista Austin is priced at 399 kr. This product offers a powerful sound and comes in various colors including Lavender Purple, Midnight Black, Lake Green, and Pure White. The Urbanista Phoenix is a true wireless audio device that harnesses the power of light for charging. It delivers 8 hours of uninterrupted playtime on a single charge. The Urbanista Los Angeles headphones offer virtually infinite playtime as they recharge when exposed to all forms of light. The second-generation Phoenix costs $129/£119/€129, while the Los Angeles headphones are priced at $179/£149/€179. These prices are lower than their first-generation counterparts. All products are available on the official Urbanista store.

FAQ

About Urbanista.com Popular Products and Services?

Urbanista.com offers a variety of audio products. Two of their popular products are the Phoenix 2nd Generation and Los Angeles 2nd Generation. The Phoenix is a true wireless earphone that harnesses the power of light to recharge its case, providing up to 40 hours of continuous listening. The earphones are made from recycled plastic and are IP54 rated for sweat and water resistance. The Los Angeles headphones also use light for charging and offer virtually infinite playtime. They are made from recycled plastic and designed for comfort, making them suitable for all-day use. Another product is the Austin, a compact and stylish true wireless earbud. All these products reflect Urbanista's commitment to combining technological excellence with fashion-forward design.

FAQ

How do I contact Urbanista for support?

For support with Urbanista products, the primary contact method is via email at support@urbanista.com. If the answers are not found in the product information, this email can be used for further inquiries. For those located in the United States, customer support can also be reached at cs@urbanista.us. Please note that these contact methods are specifically for customer support and product-related questions. For wholesale inquiries or press requests, different contact methods are used. The corporate office for Urbanista in the United States is located at 2910 Avenue F, Arlington, TX 76011.

FAQ

How can I contact Urbanista customer support?

For Urbanista customer support, the primary contact email is support@urbanista.com. If you are in the United States, you can also reach out to cs@urbanista.us. For any press requests, the contact email is press@urbanista.com. If you are interested in selling Urbanista products as a retailer or have wholesale-related inquiries, please register your company and include all relevant information in an email with the headline "WHOLESALE ENQUIRY" to: sales@urbanista.com. Please note that this email won't be able to help or respond to order questions for end consumers. This is only for wholesale retailers. For more information, please visit the Urbanista Official Store's Support Center.

FAQ

What payment methods does Urbanista accept?

Urbanista accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal and Klarna.
FAQ

What is Urbanista's cancellation policy?

If you contact Urbanista before the products are shipped, there is a higher probability for successfully changing or cancelling the order per request.
FAQ

What is Urbanista's refund policy?

Urbanista has a 30-day return policy for all of their products. If you are not satisfied with your purchase, you can return it within 30 days for a refund.
FAQ

Can I track my order?

Yes, Urbanista provides a tracking number for all orders so that customers can track their shipment's progress.

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